Refund policy

Thank you for shopping at Simple No Knead. We value your patronage and aim to provide you with the best shopping experience possible. Please read our refund and return policy carefully before making a purchase.

Refunds: Unfortunately, we do not offer refunds on any products purchased from our store. All sales are final. We encourage customers to thoroughly review their orders before completing the purchase to ensure satisfaction.

Returns: We do not accept returns for any products unless they arrive damaged or defective. If you receive a damaged or defective item, please contact us within 24 hrs of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In-Store Pick-Up Policy: At Simply No Knead, we strive to provide a seamless and convenient shopping experience. Please take note of our refund policy for in-store pick-up orders:

• You have 30 days from the date you receive your confirmation message to collect your order in-store.
• After the 30-day period, if your order has not been collected, it will be deemed forfeited, and we will not issue a refund.

We kindly encourage you to ensure your order is collected within the specified timeframe to avoid any inconvenience.

If you have any questions or concerns, please don’t hesitate to contact our team for assistance.

How to Request a Return: If you need to return a faulty packaging, please contact our customer service team at support@snk.com.au. We will provide you with further instructions on how to proceed with the return.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Contact Us: If you have any questions about our refund and return policy, please feel free to contact us at support@snk.com.au. Our customer service team is available to assist you with any inquiries or concerns you may have.

Policy Changes: We reserve the right to update or change our refund and return policy at any time. Any changes to the policy will be posted on this page.

By making a purchase from our store, you acknowledge that you have read, understood, and agreed to our refund and return policy.

Thank you for choosing Simply No Knead. We appreciate your business.